How the help center is organized
The guides here follow the order people actually meet the app in: getting an account and your first compound in, building a stack with schedules that fit real life, getting reminders to fire reliably on your device, then the later features — cycles, bloodwork, the meal scanner, exports and sharing. Each guide is written to be finished in a couple of minutes and to end with the thing done, not with a list of further reading.
Search covers the full text of every guide, so it is usually faster to describe your problem in your own words than to hunt through categories. If nothing matches, that is a gap worth reporting; the most-searched phrases with no result are what we write next.
The problems people hit most
By a wide margin the most common issue is reminders that do not arrive, and it is nearly always an operating-system permission rather than the app: notifications denied at install, the app not added to the home screen on iPhone, or battery optimization on Android suspending background delivery. The reminders guide walks through each of those in order and tells you how to confirm the fix worked instead of waiting until you miss a dose.
The second most common is a schedule that does not behave as expected — a weekly dose that seems to shift, or a cycle that ends earlier than intended. Those are almost always a timezone or a start-date question, and the scheduling guide shows exactly how the app resolves both.
- Reminders not firing — check notification permission first, then battery settings
- Weekly doses drifting — usually a timezone or start-date setting
- Missing history after switching devices — sign in with the same account, then pull to refresh
- Interaction warnings you did not expect — open the pair to see the mechanism and the source
If a guide does not solve it
Some problems are account-specific and cannot be diagnosed from a guide. When you report one, the three details that make it solvable are the screen you were on, what you expected to happen, and roughly when it happened, so it can be matched against logs for that window.
Anything that could cause a missed or duplicated dose is treated as urgent regardless of how few people it affects. That is the failure mode this app exists to prevent, so it jumps the queue.
A ten-minute setup that prevents most support questions
If you are starting from an empty account, doing these steps in order removes almost everything people later write in about. Create the account and set your timezone first, because every schedule and reminder is resolved against it and changing it later shifts existing entries. Add one compound and give it a real schedule rather than a placeholder — the dose, the unit, the days it runs and the time of day — so you can see how the scheduler behaves before you commit a full stack to it.
Then turn on notifications and send yourself a test reminder before you rely on one. On iPhone the app has to be added to the home screen before notifications can be granted at all; on Android, battery optimization will silently delay delivery unless the app is excluded. Confirming a test reminder arrives takes thirty seconds and is the difference between a tracker you trust and one you check manually anyway.
- Set your timezone before you build any schedules
- Add one compound with a real dose, unit and time — not a placeholder
- Grant notifications, then send a test reminder and wait for it to land
- Run the interaction checker once the whole stack is in, not item by item
- Export a backup once a month so your history is never tied to one device
Your data, and how to get it out
Your logs belong to you and are readable back out at any time. Exports cover doses, stacks, cycles, bloodwork entries and food logs in formats that open in a spreadsheet, which is also the format most clinicians prefer when you want to show six months of adherence at an appointment. Nothing about the export is gated behind keeping your account open.
Account deletion removes your rows rather than flagging them hidden. If you are leaving, export first — once deletion runs there is no restore, by design. If you are switching phones instead, you do not need to export anything: sign in with the same account on the new device and pull to refresh, and the history follows.