Refund & Cancellation Policy

New accounts start with a 14-day free trial of DoseRoutine Pro. You can cancel any time during the trial and you will not be charged. If you don't cancel before the trial ends, your plan (monthly or annual) begins automatically at the price shown at signup.

Pro is billed either monthly ($7.99/month) or annually ($59.99/year). Annual works out to about $5.00/month. Prices are shown in USD; your card issuer converts to your local currency. One trial per user.

Accounts created before we moved to the trial-first model keep their existing free or paid access. If you were on the previous Plus or free tier, nothing changes for you unless you choose to upgrade.

Cancel from the app under More → Billing, or email support. When you cancel, your subscription stops renewing and you keep paid access until the end of the period you already paid for.

Monthly Pro is billed month-to-month after the trial. If you cancel, you keep access until the end of the current billing month. We do not pro-rate refunds for partial months.

If you cancel an annual plan within 14 days of the initial charge or an annual renewal, email support@doseroutine.com for a full refund. After 14 days, annual plans are non-refundable, but you keep access for the remainder of the year.

If you're a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from the date of purchase. Email support within 14 days and we'll refund the full amount to the original payment method. By starting to use paid features immediately after purchase you agree we may begin providing the service before the 14-day window ends — you keep your right to withdraw during that window.

If you subscribed through the iOS App Store or Google Play, Apple or Google — not DoseRoutine — processes the payment and handles refunds. Request a refund through Apple (reportaproblem.apple.com) or the Google Play refund flow. Cancel the subscription from your device's subscription settings.

If a renewal payment fails, Stripe retries automatically for a few days and emails you. If all retries fail, the subscription moves to canceled and paid features turn off.

If you were charged twice, charged after canceling, or believe there's a billing error, email support@doseroutine.com with your receipt or the last four digits of the card. We refund confirmed duplicates and billing errors in full.

Please contact us first if you have a billing concern. Filing a chargeback without contacting us may cause your account to be suspended while the dispute is investigated by your card issuer.

Approved refunds are issued to the original payment method through Stripe (web) or Apple/Google (mobile). Refunds usually appear in 5–10 business days depending on your card issuer.

Web: More → Billing to update your payment method, download invoices, or cancel. Mobile: manage the subscription from iOS Settings → Apple ID → Subscriptions, or the Google Play → Subscriptions screen.

Billing questions: support@doseroutine.com

Billing questions: support@doseroutine.com